| I placed an order, how do I know it has been received? |
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| Mkat Solutions Limited have a system in place to automatically update you on your order as it is processed. You will receive email confirmation upon order and further emails to let you know that your order has been dispatched |
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How do i cancel my order?
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| If your order has not been shipped, then you can cancel your order by calling our customer support team. If your order has already been shipped then you will have to follow our returns procedure. (click here) |
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How do i return my order?
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| Mkat Solutions adhere to all EU distance selling regulations and offer all our customers a 7 day satisfaction replacement or refund guarantee on all purchases. To view our full terms and conditions on returning your product (click here). |
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| When should i expect to receive my order? |
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All orders placed before 3pm on weekdays are shipped the same day by Royal Mail Special Delivery, and customers should expect to recieve their software by 1pm on the following day. International delivery times vary, but in general we advise customers to expect their goods within 3 business days from date of purchase.**please note: All orders must be signed for on receipt of goods or upon collection from the local sorting office.
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| Privacy & Security |
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| How do i know my transaction is secure? |
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| Our host site EKM Powershop employ the latest 128-bit encryption technology in all areas of the site that require you to provide your personal or account information. These include online ordering, order status, catalog requests and contest forms. This is done to protect you from unauthorized use of the information you are sending to the server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser. |
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| What will my information be used for? |
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| Personal information given to us for the purpose of online ordering is not shared with any other entity without yout permission. It is only used for porcessing your order. |
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| Payment |
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What are your shipping costs?
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| We offer Free Shipping on all orders within the UK. Orders for Europe are charged at £8 and the rest of the world charged at £10. All Orders are sent by International recorded or next day special delivery and will require a signiture upon receipt of goods. |
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| What are my payment options? |
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| We use Royal Bank Of Scotland (Secure World Pay) for processing online orders, and accept all major credit and debit cards. Wire transfers and payments by cheque are also accepted. To use alternative payment methods, please call our customer support team. |
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| Do your prices include VAT? |
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| Yes. The prices displayed on our website are inclusive of VAT and a valid UK VAT receipt will be sent out with all orders. If you have misplaced your VAT receipt or did not receive it with your software, please call our customer support team who will be able to issue you a replacement via email in PDF format. |
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| General Information |
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| Do you provide technical support? |
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| Mkat Solutions Limited have access to a dedicated support team/portal and can offer help for a variety of software issues, for example: installation support, updating and upgrading your software. If we cannot answer your questions then we can point you in the right direction. Please call our support team for technical enquiries. |
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| Can i install software on my laptop as well as my PC? |
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| For most software only one installation is legally allowed, although many home/business applications allow users to install the software onto one computer, as well as one portable device (such as a laptop). Always check with the manufacturer before purchasing to confirm that this can be done. |
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| Is your software authentic? |
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| All our software is a 100% authentic genuine guaranteed product. We inspect all stock we receive and have very strict internal guidelines for the receiving and inspection of merchandise. We are actively against all counterfeit software that enters the UK market, and can offer help and advice on how to spot software that is not genuine and frequently report those who offer unlicensed products to customers. |
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| How do you maintain competitive pricing? |
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| As an online software wholesaler only, the overall running costs for the company are very low. We also buy software in large volumes which enables a further discount that we can pass on to our loyal customers. |
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